A dispatcher must be a well-rounded communicator. Whether it’s being able to calmly speak with drivers to help them with a pick-up or delivery or sending and replying to emails from recipients or shipping customers, the best dispatchers are exceptional problem solvers. This type of talent is needed to resolve customer inquiries when a scheduled delivery is late, or they never arrived for the pick-up of freight. Good dispatchers are crucial for resolving potentially hostile customer experiences by being compassionate listeners. Since many customers base their shipping options on the quality of customer service, all logistics companies should employ the best of the best dispatchers they can find.

A good dispatcher knows drivers are the lifeline of any delivery-based operation. When asked to work long hours or deal with adverse working conditions, it can create conflict. Since the transportation industry is already suffering from a driver shortage, keeping them happy, safe, and in good spirits has multiple benefits for the company.